“When should I reset my indoor camera?” If you have the Black Hat System on your home, you were most likely set up with an indoor security camera. One of the most frequent technical support requests we receive is the “indoor security camera stopped working” request. No problem. 99% of the time this has to do with a change in your wifi network. Did you change the password? Get a new router? Get a new Internet Service? If you answered yes, we have already pinpointed why the camera stopped working. FYI, having the camera shut off for those changes is actually a security measure that we take. If someone out there has your old login info and you don’t change it, they could potentially breech your security… and that is a no-no.
JD, one of the best security techs in the nation, kindly walks us through a reset in this video. You might also follow along with the steps below.
If all else fails, or if you’d just like a friendly voice to walk you through it, then call our office at 480-830-2248 and we’ll have somebody get on the line with you till you figure it out.