Privacy Policy
Effective date: January 1, 2026
Who we are
Black Hat Security, LLC ("Black Hat," "we," "us," or "our") is a home security and automation company based in Mesa, Arizona. This Privacy Policy describes how we collect, use, and share information when you use our website (blackhatsecurity.com), contact us, or become a customer.
Information we collect
We collect information you provide directly to us, including:
- Contact and account information (name, email address, phone number, home address)
- Information submitted through our consultation request, contact, and quote forms
- Payment information (processed securely by third-party payment processors; we do not store full card numbers)
- Communications you send to us by email, phone, or text
We also collect certain information automatically when you visit our website, including IP address, browser type, pages viewed, and referring URL. This information is collected via cookies and similar technologies and is used to analyze site performance and improve your experience.
How we use your information
We use the information we collect to:
- Schedule and fulfill consultations and installations
- Provide ongoing monitoring, support, and service
- Send you service updates, account notices, and appointment confirmations
- Respond to your inquiries and requests
- Improve our website and services
- Comply with legal obligations
With your consent, we may also send you promotional communications about new services or offers. You may opt out at any time.
How we share your information
We do not sell your personal information. We may share information with:
- Service providers who assist us in operating our business (monitoring centers, payment processors, scheduling tools), under confidentiality agreements
- Law enforcement or other parties when required by law or to protect safety
- A successor entity in the event of a business merger or acquisition
Data retention
We retain your information for as long as your account is active, as necessary to provide services, or as required by law. You may request deletion of your personal information by contacting us at the address below, subject to certain legal retention requirements.
Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. No internet transmission is completely secure, however, and we cannot guarantee absolute security.
Your choices
You may contact us at any time to access, update, or request deletion of your personal information. You may also opt out of marketing communications by following the unsubscribe link in any email or by contacting us directly.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
Black Hat Security, LLC
Mesa, Arizona
Email: hello@blackhatsecurity.com
Phone: (480) 830-4428